Internet Booking Engine (IBE)

Internet Booking Engine (IBE)

Definition An Internet Booking Engine (IBS) is a software application on which consumers can book flights, hotels, holiday packages at the destination of their choice. The travel and tourism industry uses this tool to collect reservations on popular platforms, with … Continued
Touch Points

Touch Points

Definition Touch points are all the points at which brands touch consumers’ lives during their relationship. It can be initiated by either the company or the consumer. There are digital and physical touch points.   Examples   Origin   Other … Continued
Average Daily Rate (ADR)

Average Daily Rate (ADR)

Definition Average Daily Rate is a measure of the average rate paid for rooms sold; calculated by dividing room revenue by rooms sold. Example 98,230 EUR rooms revenue / 500 rooms = 196.46 EUR ADR Origin Acronym: ADR from first … Continued
Benchmarking

Benchmarking

Definition Benchmarking is the measurement of the quality of a hotel’s polices, products, strategies and so on, in comparison with standard measurements in hospitality or of neighboring lodging properties of the same rating. It is used (1) to determine what … Continued
White Label Product

White Label Product

Definition A white label product is a product manufactured by one company but that is packaged and sold by other brands.   Examples   Origin   Other Languages   References    
PMS Technology

PMS Technology

Definition PMS Technology is short for Property Management System Technology, a category of hotel technology in this index. It is used to categorize technology providers. A technology provider can be in multiple categories. See PMS definition for further information on this. … Continued
Big Data

Big Data

Definition Big data is a very large set of information that can reveal trends through an analysis. It is often a considerable amount of data that is generated from sources external to a hotel (e.g. weather, traffic and social media), … Continued
Adaptive Web Design (AWD)

Adaptive Web Design (AWD)

Definition Adaptive Web Design (AWD) includes Responsive Web Design features (the content display fits the screen according to the device). In addition to that, AWD also provides different content based on the device used.   Examples   Origin   Other … Continued
Booking Pace (Pace)

Booking Pace (Pace)

Definition A comparison by a supplier of what is on the books for a future period versus what was actually sold during the same period the previous year. Example   Origin   Other Languages   Reference www.travel-industry-dictionary.com
Customer Database

Customer Database

Definition A Customer Database is an organised collection of comprehensive information about individual customers that is current, accessible and actionable. This type of database contains much more information accumulated through customer transactions, registrations, phone calls and every other customer contact. … Continued