Booking Pace (Pace)

Booking Pace (Pace)

Definition A comparison by a supplier of what is on the books for a future period versus what was actually sold during the same period the previous year. Example   Origin   Other Languages   Reference www.travel-industry-dictionary.com
Customer Database

Customer Database

Definition A Customer Database is an organised collection of comprehensive information about individual customers that is current, accessible and actionable. This type of database contains much more information accumulated through customer transactions, registrations, phone calls and every other customer contact. … Continued
Folio-Level Data

Folio-Level Data

Definition Folio level data (also known as, transaction data) is the payment, reservation and guest data that is based on the payment at check-out. Many hotel technology systems use reservation data (on the books data) to manage occupancy, rates and … Continued
Internet Distribution System (IDS)

Internet Distribution System (IDS)

Definition The Internet Distribution System is a collection of more than 2000 internet reservation systems, travel websites, online reservation systems and travel portals which specialize in internet marketing of travel and related services directly to consumers. These online systems have … Continued
Data Mining

Data Mining

Definition Data mining involves analyzing data to discover unknown connections and patterns that are not obvious.     Origin   Other Languages   References    
Global Distribution System (GDS)

Global Distribution System (GDS)

Definition Today’s Global Distribution System (GDS) is comprised of 4 major GDS channels: Sabre Amadeus Worldspan Galileo The latter two, as of 2006, have been aggregated under the TravelPort banner. There are also a number of smaller, regionalized GDS connections … Continued
Database (DB)

Database (DB)

Definition A Database (DB) is a collection of information organised in such a way that a computer program can quickly select specific pieces of data. The information is organised by fields (single piece of information), record (complete set of fields), … Continued
Metasearch Engine

Metasearch Engine

Definition A Meta Search Engine is a search engine that queries other search engines in order to combine the results that are collected. The aim of its algorithms is to offer the desired product at different prices through the primary search … Continued
Database Marketing

Database Marketing

Definition Database Marketing is the process of developing, maintaining and using customer databases and other databases related to products, suppliers and resellers, in order to contact, transact and build good customer relationships. Database marketing makes use of customer data for … Continued
Guest Experience Management (GEM)

Guest Experience Management (GEM)

Definition Guest Experience Management (GEM) is the practice of measuring the gap between the intended customer experience and what the customer actual experiences. The aim of that analysis is to improve the customer touch points and interactions of a business. … Continued